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New Classes
Start Monthly

Program Fee
$1,295

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Dental Front Office Certificate Program

This 6 day program is perfect  for anyone who is new to the dental profession .  The classes are ideal for individuals who  might be from a customer oriented background such as sales, banking, accounting, marketing, or customer service.

Or  maybe you are returning to the field after an extended leave and need a refresher  course to up date your computer skills.

Regardless of where you are coming from, the major job responsibilities are the same : meeting and greeting patients, keeping the appointment book full, collecting patient payments at time of service, billing insurance, day to day bookkeeping, deposits and other management duties. It's  not that the responsibilities have changed, it's that the techniques and technology has changed.

At the end of the program you will be issued a Certificate of Completion, indicating to Employers your commitment to further education,  advancement and self improvement.


        Listed below are many of the topics covered in the Certificate Program

 

Computer Training

  • New Patient Set-Up
  • Practice Set-Up
  • Management Reports
  • Scheduling Appointments
  • End of day protocol
  • Posting Treatment
  • Posting Payments

Scheduling, Etiquette, and First Impressions

  • Telephone Techniques
  • Production Goals
  • Scheduling to Goal
  • Chart Audit & Reactivation
  • Outstanding Customer Service
  • Confirmation Calls
  • How to Use the "Hold" Button
  • How to Market the Practice Internally
  • How to Market the Practice Externally

Guest Speaker Dental School San Diego
Dr. Wayne R. Hadaway, DDS Guest Speaker


Insurance Billing And Coding

  • Insurance Billing Techniques
  • Follow-Up on Unpaid Claims
  • Interpret Explanation of Benefits
  • Make Proper Adjustments
  • Utilize Current CDT Manual
  • Post Insurance Payments
  • PPO Fee Schedules
  • Most Common Billing Errors
  • Learn how to complete a form
  • Learn how to use other insurance tools and databases

Treatment Planning and Terminology

  • How to Phase Treatment
  • Separate Line of Credit
  • The Four Personality Types
  • Calculating Patient Co-Payments
  • Collect at Time of Service
  • Case Presentation
  • Financial Arrangements
  • Sales Techniques with Words

Clinical Office Computer

  • Patient Charting
  • Treatment Planning
  • Perio Charting
  • Scheduling
  • Clinical Notes
  • Phase Treatment

 

FINANCING AVAILABLE FOR THOSE WHO QUALIFY ... CLICK FOR DETAILS


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