COURSE DESCRIPTION
3-Day Front Office Master's Program
To Register Call 877-235-7100 or Email info@dentalpracticecareers.com
Agenda Day 1 No Nonsense Leadership Techniques
Build a Superstar Team and Facilitate Goals
- The Meaning of a Great Leader
- Common Leadership Skills
- Communicating the Vision
Personality Profiles and their Impact on the Team
- DISC Personality Test
- Study the 4 Personality Traits with Focus on Work
- How Personalities Affect the Team
- Put the Right Person in the Right Position
Interview Questions
- Job Related, and Body Language
Performance Reviews
- How to make them Job Related not Emotion Based
- Clarity Regarding Wage Increases
- Clarity Regarding Goals
Reports, Monitors, Statistics
- Numbers Don’t Lie
- What to look for when Evaluating Job Performance
- Profile of an Embezzler
Training
- Most Common Errors in the Dental Front Office
- Cross Training and Computer Training
- Based off of Job Description
Job Descriptions, the Who, What, Why, Where
- Office Manager
- Insurance Coordinator
- Scheduling Coordinator
- Treatment Coordinator
New Hires, Would You Hire You?
- Orientation Checklist
- Personnel Policy Manual
- Forms
- Rewards and Bonus Options that Motivate
Positive and Productive Staff Meetings, “It Takes a Village”…
- Why do we have Meetings
- Why do we have Monitors
- Daily/Weekly/Monthly
- How to Make the Meeting Productive, not a War of Words
- Agendas/Note Taking
- Empowering Ideas for Meetings
Agenda Day 2 Medical Insurance an Untapped Resource
The Role of the Doctor in Medical Billing
The Role of the Team in Medical Billing
Creating Templates and Superbills
Code Books and how they are used
- Procedure Codes
- ICD-10 Codes
Procedures that can be Billed to Medical Insurance
Softwares/Clearinghouses
In-House Billing System
Outsourcing Medical Billing
Sign all Clinical Notes
- Regardless of Whether Dental or Medical
- Make sure entire team knows where to put notes
Enhancing SOAP Notes and Documentation for Better Reimbursement
- SOAP Notes
- Proper Documentation
- Health History
Innovative Methods for Treatment Planning, and Gathering Health Histories
- CMS-1500 Claim Form
- How to fill out the CMS-1500 Claim Form
Afternoon Activities Include an Interactive Workshop on filling out the claim form
Participants are invited to bring case studies
Agenda Day 3 Systems, Systems, Systems
No Nonsense Formulas for Scheduling to Goal
- Scheduling to Goal
- Formula for Figuring Daily Goal
- Scheduling Rules
- Reports for Filling Holes
Verbiage to Enhance Patient Compliance
Receiving Money, a Fun Function of the Front Office
Facts about Accounts Receivable
- Insurance
- Collections
- Breakdown of Aged Accounts
- Facts about AR
- Over the Counter vs. In the Mail
Necessary Reports for Monitoring Practice Progress and Supervising Team Growth
- Adjustments
- Practice Numbers and Statistics
- Audit Trails
- Insurance
- Collection/A.R./Statements
Goals/Budgets
- Fixed Expenses
- Variable Expenses
- Chart Audit & Reactivation
- New Patient Interview/Experience
- Handle every patient like an egg
- Hand-offs
Class Times are 9am to 4pm
To Register Call 877-235-7100 or Email info@dentalpracticecareers.com