Dental Career Training in Portland, OR | Academy of Dental Practice Careers

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Comprehensive Dental Office Administration Courses in Portland, Oregon

Portrait of a lovely office worker at her work placeWhen you’re working in a fast-paced dental office, mastering your administration system is invaluable to the success of your practice. Academy of Dental Practice Careers offers in-depth administration training to empower dentists, spouses, office managers, and career newcomers to build essential skills that can help their practice grow.

Our courses are built to provide practical education and applicable skills in organizing patient data, billing insurance, and optimizing in-office software. We accept all levels of experience and offer hands-on training built around real-world scenarios and strategies.

At our Portland location, you’ll learn all you need to feel confident in a dental office administrative position. We offer classes, seminars, and certification courses with focused agendas to meet your specific needs. We also provide both online and in-office training to ensure that you have every opportunity to hone your skills. Contact us today to learn more or register for a course to take your administrative career to the next level!


Courses Available in our Portland School

At ADPC, we strive to create a comprehensive selection of courses that deliver a relevant and personalized education experience to every student who walks through our doors. Every class or seminar offered is led by our knowledgeable founder, Becky Gerber, RDA. With years of dental experience to draw upon, she provides professional insight and practical solutions with an accessible teaching style that empowers you to put these skills into practice.

View of Portland, Oregon overlooking the willamette river on a Fall AfternoonClass sizes in our school are kept small to ensure that every student can receive one-on-one attention and get all their questions answered. You can sign up for any of the following classes available at our Portland location:

*Please note that this 5-day course is only offered here in our Portland location. Other courses may also be attended in our San Diego location.

Front-Office Administration 5 Day Certification

woman taking notes in conferenceAs our most extensive course, this training takes you through every aspect of an administrator’s responsibilities in a dental office. You’ll learn not only how to handle filing, billing, bookkeeping, and data entry, but how to interact with patients and other essential office management skills. This course will help you to understand the full scope of dental administration, how to prioritize tasks, and organizing your day efficiently to maximize your effectiveness at the front desk.

Once you complete this course, you’ll receive a certification in dental office administration, identifying you as a skilled and valuable candidate. If you are early in or looking to start a career in dental office administration, being certified will not only open doors for you, but will empower you to take charge in the office quickly and become a great asset to the practice.

Here are some of the things you can expect us to cover in this five-day course:

  • Computer Training – You’ll learn essential skills like scheduling appointments, registering new patients, how to enter clinical notes and patient charting, creating management reports, and much more.
  • Insurance Billing – A vital task in any office, we’ll show you how to complete insurance billing properly, make adjustments, follow up on unpaid claims, and avoid common billing mistakes.
  • Scheduling & Patient Interaction – As the front line of the practice, you’ll need to know how to create a great first impression through exceptional customer service both in-person and on the phone. We’ll even cover how to market your practice both internally and externally.
  • Treatment Planning & Case Presentation – You’ll regularly coordinate with the dentist to devise individualized treatment plans for the patient. Patients will also come to you for help in understanding co-payments and financing options. We’ll teach you how to assist with clear and effective communication.

Medical-Dental Insurance Billing 1 Day Workshop

Today’s emphasis on the connection between oral and overall health has opened avenues for dental practices to apply to a patient’s medical insurance for select procedures. To help your practice take full advantage of this opportunity, we offer an extensive one-day workshop that will answer questions and provide clarity on how to access this vital revenue stream.

dentist using calculator and working with documentsTopics we will cover include:

  • Integrating medical billing into the dental practice for medically necessary procedures
  • Which procedures are medically billable
  • How responsibilities are divided between the various team members
  • Essential documentation
  • SOAP notes
  • CPT, ICD and HCPCS codes
  • Completing the CMS-1500 medical claim form
  • Available medical billing systems

To help make our training even more valuable and practical, we invite attendees to present real-life scenarios for us to discuss and strategize.

Dental Insurance Billing 2-Day Course

Senior doctor talking with receptionist at hospital receptionAs one of the most important and most frequently-used skills for an administrator, being able to effectively bill a patient’s dental insurance can decide whether your practice succeeds. Our two-day course offers firsthand knowledge and in-depth training in the billing process. Small class sizes allow everyone to receive personalized instruction from Becky and get answers to your questions.

Over two days of teaching, we’ll cover all aspects of modern billing that will help you avoid common mistakes and positively represent your office to insurance companies. Training is offered in multiple filing systems, including Dentrix, EagleSoft, OpenDental, and SoftDent. Our students will be empowered with a comprehensive understanding of benefit limitations, frequencies, and insurance contracts. You’ll also learn how to build a system to follow up on payments and collect out-of-pocket payments at the time of service.

What Does an In-Person Training Day Look Like?

group of adult students in classroom. male student raising hand to ask questionWhether you’re attending our five-day course or a one-day workshop, our schedules are designed to maximize your instructional gain while providing a fun and refreshing experience. A typical day will start at 9 am and end at 4 pm, with an hour given for lunch in between. All students can receive both group and one-on-one instruction from Becky in every course offered.

We encourage attendees to ask any questions you need to complete your understanding of the material. Becky combines years of fieldwork with a friendly and straightforward teaching approach to provide a positive and engaging learning experience.

Alternative Training Options

woman working with laptop while taking notesOn top of comprehensive hands-on training, ADPC offers multiple venues to receive the quality training you expect from us. All of our courses can be found in a condensed online version as a 4-hour live tutorial, available to students across the US.

Your practice may also be interested in on-site training that can benefit your entire administrative team at once. Becky can travel directly to your office, where she can help you optimize your system and tailor training to be most relevant to the needs of your practice.

For more information on these options, reach out to our friendly team today.

Visiting in Portland, OR

Portland, Oregon, USA skyline at dusk with Mt. Hood in the distance.Portland is a friendly and welcoming city that adds a positive environment to your training experience. With a variety of options for travel and accommodations, attendees will find it easy to enjoy their time in our beautiful locale.

Our Portland location can be found at 1711 N. Jantzen Ave on Hayden Island in northern Portland. We are conveniently close to I-5 for an easy commute, and parking at our facility is free.

Directions from Portland International Airport

Our facility is a ten-mile drive from the airport, with the most direct route via NE Columbia Blvd. Depending on traffic, driving time is roughly between 18-30 minutes.

  • Take NE Airport Way west and turn right onto 82nd Way.
  • Turn right onto Alderwood Road.
  • Turn right onto NE Columbia Blvd.
  • Take a slight right onto Martin Luther King Jr Blvd.
  • Take the exchange onto I-5 North (you will drive over it and loop around).
  • Take exit 308 onto Hayden Island. Keep to the right.
  • Make a right turn onto N Jantzen Dr. This will become N Center Ave.
  • Make the final right onto N Jantzen Ave. We are located toward the end of the street.

Be sure to contact our office before your arrival for information on parking.

Hotels Near Our Portland Location

There are plenty of hotels available on Hayden Island and in nearby northern Portland, giving you plenty of options for accommodations during your visit. The options below offer a comfortable stay directly on Hayden Island, just minutes from our meeting location.

Oxford Suites – PortlandOxford Suites – Portland

Located on N Jantzen Dr., this hotel is conveniently close to our meeting place with less than a five-minute drive.


Red Lion Hotel on the River - Jantzen BeachRed Lion Hotel on the River - Jantzen Beach

This waterfront hotel on N Hayden Island Drive is less than a mile from our location, a short four-minute drive on average.


Rodeway Inn Portland - Hayden IslandRodeway Inn Portland - Hayden Island

Located on Hayden Island Drive just off Center Ave, it takes only three minutes to reach us via car from this hotel.


Holiday Inn Express & Suites Portland - Jantzen BeachHoliday Inn Express & Suites Portland - Jantzen Beach

Located in the heart of Hayden Island, this hotel on Hayden Island Drive is five minutes away from our location by car.


Restaurants in Our Area

Hayden Island has an abundance of restaurants nearby for you to enjoy during our lunch hour. You’ll have the opportunity to choose from a variety of cuisine to suit your taste without even having to leave the island.

image of a toasted ham and cheese sandwich
  • Cracker Barrel Old Country Store (American)
  • Panera Bread (Sandwiches)
  • BJ’s Restaurant & Brewhouse
  • Denny’s (American Diner)
  • Stanford’s Restaurant & Bar
  • Jimmy John’s (Sandwiches)
  • La Quebrada Taqueria (Mexican)
  • Menjiro (Ramen)

On top of delicious eats, Portland has a wide variety of entertainment options for visitors to enjoy! Take a look at these exciting opportunities you can explore between classes.

Master Your Office Administration in Portland, OR

Whether you’d like to build your skills or kickstart your administrative career, at the Academy of Dental Practice Careers, you’ll find the practical and useful training you need. We’re passionate about helping dental office administrators make the most of their careers and help their practice thrive, and we’re excited to help you reach your goals! Contact our Portland office and sign up for one of our in-depth courses today!



We combine experience with the latest in dental technology to deliver the best patient experience possible.