5 Day Dental Front Office

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5 Day Dental Front Office
Administrative Certificate Program

In Person Training

Meeting and greeting patients, keeping the appointment book full, collecting patient payments at time of service, billing insurance, day to day bookkeeping, deposits and other management duties. These are the major job responsibilities of a Dental Front Office Administrator.

With experience, Dental Front Office Administration offers many career opportunities within the profession. This course is designed to help students get their foot in the door for the beginning of a great career.

Courses are held at meeting rooms in Portland, OR and San Diego, CA
(Check Schedule for Dates & Locations)


The objective of this 5 day certificate program is to supply students with the basic background and understanding of how the front office works. Participants will gain practical knowledge and relevant, up-to-date information that will enable them to accomplish the required responsibilities.

Students will also learn the major computer functions necessary to work in a modern, state of the art dental practice. They will have the choice of using either Dentrix, EagleSoft, OpenDental or SoftDent as the computer software system.

At the end of the program a Certificate of Completion will be issued, indicating to Employers a commitment to further education, advancement and self-improvement.

"Becky is the best in the business!! You will learn not only the curriculum and how to complete tasks but the WHY behind it! I am from Greenville, South Carolina and I made it and had the absolute best time and enjoyed every minute of the classes. Do not miss out on this opportunity, invest in yourself and further your career!"

Jessica Caroline Looper, January 26 2019

"I was not expecting to get so much out of the 5 day program. Becky was so thorough and in tune to how you learn and what you need. I'm honestly sad it's over because I enjoyed listening to all of the subjects. I'm excited to see where my foundation and confidence Becky gave me will put me in the future!"

Sarah Mays, August 16, 2018

"I was dreading when my wife said she signed me up for a 5 day Dental Front Office Administration Certificate course at the Academy of Dental Practice Careers. We recently did a conversion from Dentrix to Eaglesoft. Real torture for me, or so I thought. Ms. Becky Gerber, founder and CEO, made the course fun, interactive, relevant and customized. She is a wealth of knowledge and experience, but more than that she cares about our success. I feel empowered to analyze my practice on my own. We will send our entire team through the school. Keith M. Long, DDS."

Melisa Babin Long, September 17, 2017

Listed below are many of the topics covered in the Certificate Program

Computer Training

New Patient Set - up
Practice Set - up
Management Reports
Scheduling Appointments
End of Day Protocol
Posting Treatment
Posting Payments
Patient Charting
Perio Charting
Clinical Notes
Terminology for students new to profession

Scheduling, Etiquette, and First Impressions

Telephone Techniques
Production Goals
Scheduling to Goal
Chart Audit & Reactivation
Outstanding Customer Service
Confirmation Calls
How to Use the "Hold" Button
How to Market the Practice Internally
How to Market the Practice Externally

Insurance Billing

Insurance Billing Techniques
Follow - Up on Unpaid Claims
Interpret Explanation of Benefits
Make Proper Adjustments
Utilize Current CDT Manual
Post Insurance Payments
PPO Fee Schedules
Most Common Billing Errors
How to complete a form
How to use other insurance tools and data bases
How to attach x-rays and narratives

Treatment Planning and Case Presentation

How to Phase Treatment
Third Party Financing
The Four Personality Types
Calculating Patient Co-Payments
Collect at Time of Service
Case Presentation
Financial Arrangements
Sales Techniques with Words
Terminology Word Pictures


We combine experience with the latest in dental technology to deliver the best patient experience possible.